Dedicated Support | Summer 2019 – Present

The Upside

Web Development, Email Marketing

The Upside.

The Upside is Canada’s leading online designer reseller, providing the widest selection of over 200+ designer brands. They offer a platform for conscious consumers with a focus on quality labels in New or ‘like-new’ condition and current styles at a fraction of the retail price. They curate a selection of coveted high-designers, including Louis Vuitton, Chanel, Gucci, Hermes and Prada, as well as contemporary labels such as A.L.C, Smythe, Alice + Olivia, Rag & Bone etc.


Dedicated Support
Weekly meetings
Ongoing task lists


Maintenance
Platform updates and upgrades


Server Support
AWS certified server support

Overview.

The Upside approached PaintedRobot over a year ago with a website that had recently been relaunched by a local branding agency but that was having a number of issues from bugs to stability and performance.

With an agreed upon retainer, PaintedRobot was able to show value almost instantly due to our extensive knowledge in E-Commerce and WordPress (which is what their platform is built on).

Since then, PaintedRobot has been The Upside’s go-to development team for over a year now providing services that range from general maintenance on their ecommerce platform to developing custom features and functionality.

Objectives.

Performance

When The Upside came to PaintedRobot, their website was crashing at least once every day. PaintedRobot worked with The Upside to help improve the page load time from 10+ seconds to under 2. This optimization significantly reduced the amount of time it took staff to perform routine administration tasks.

Features

As an ecommerce company, The Upside continues to enhance and improve their platform for the best customer experience. PaintedRobot works along-side providing new features and functionality.

Scale

The biggest concern from an ecommerce standpoint is “can I scale to support a growing number of visits and purchases”. PaintedRobot is working with The Upside to continue to implement solutions that support future growth.

Results

OVERALL IMPROVEMENT IN
STAFF PRODUCTIVITY

500%

IMPROVED STABILITY
OF WEBSITE

99% uptime

NEW FEATURES & FUNCTIONALITY DEVELOPED

10+ per week

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